The Customer Services Module

The Customer Service module can help your company manage its service department, from monitoring tenants' petitions up to reports that reflect the big picture with regard to the handling of petitions in the service department.
The service module allows you to determine departments and professionals to whom you can direct the petition, to document and follow the handling of the petition and keep a record of all the information regarding any client petition.
The result of this system is a meaningful reduction in the time it takes to handle a complaint, less expenses and greater tenant satisfaction.

Many studies conducted around the world show that a high percentage of new customers are acquired thanks to happy customers.
We at B.M.B.Y believe that good service is a most important marketing tool and that is why we spent a long time developing this module.
The Customer Service module contains a number of reports that are designed to help the managers and support team.
Sometimes obvious, routine, safe marketing maneuvers are neglected due to work load or priorities - handles future clients by taking care of current clients.
Your client's satisfaction - at the click of a button.

• Management of tenants' requests, listing of assignments and documentation of the handling
• Determination of the parameters for each request, to determine the urgency of the request, the client's sensitivity and the seriousness of the problem
• Follow-up of all the stages of dealing with the problem until its solution in all the departments and sub-departments
• Generator of reports that itemize the requests/complaints, the departments for dealing with them, problematic suppliers/contractors
• Cost analysis of the service